ANSWERS

Q: Do I have to use a Preferred Professional?

A: Furnace Program

• If purchased prior to 12/31/2010 you may still apply for a bill credit.
• If purchased after 1/01/2011 you are required to go through a Preferred Professional for instant rebate.

   Water Heater Program

• You may apply for a bill credit or use an MGE Preferred Professional until further notice

   Home Performance with ENERGY STAR®

• You are required to use an approved Auditor

Q: Can I still get a bill credit instead of an instant rebate?

A: Furnace Program

• If purchased prior to 12/31/2010 you may still apply for a bill credit.
• If purchased after 1/01/2011 you are required to go through a Preferred Professional for instant rebate.

   Water Heater Program

• You may apply for a bill credit or use an MGE Preferred Professional until further notice

   Home Performance with ENERGY STAR®

• You are required to use an approved Auditor

Q: How do I become a Preferred Professional?

A: Please contact:

Bob Painter
Missouri Gas Energy
816-360-5510
This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

For more information or to view our requirements click HERE.

Q: I'm having problems with the website, who do I contact?

A: Please e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it. with a description of the problem you are having.

Q: How long will Missouri Gas Energy rebates be available?

A: Currently there is no program end date.

Q: I just found out about the rebates, but installed my appliance sometime ago, do I still qualify?

A: You have one year to file for a bill credit from the time of purchase.

Q: What is considered a valid invoice to attach to my application?

A: A valid invoice would include purchased items with manufaturer model number, purchased cost, date of installation and the purchasee's name and address. Purchase Orders, Statement of Work, Bids etc… will not be considered valid documentation.

Q: What is a Preferred Professional, and why would I have to use one?

A: MGE Preferred Professionals have the following credentials:

• Liability insurance coverage with a minimum of $1,000,000
• Missouri heating and cooling business license and articles of incorporation
• NATE certifications or a master mechanics license
• 24 Hour service phone
• Authorized to provide instant rebate

For more information or for a list of those requirements please click HERE.

Q: There is not Preferred Professional in my area, what do I do now?

A: Please contact our call center at 800-582-1234 or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

Q: How do I know if my appliance qualifies for the rebate?

A: Ask your Preferred Professional or make sure you select a product that follows the eligibility specifications below. Please note that the Federal Tax Credit qualification may differ.

The energy factor (EF) and the annual fuel utilization efficiency (AFUE) are measures of an appliance’s energy efficiency. Those taking advantage of these rebates should ask their plumber or HVAC professional for this information when choosing their appliance. All qualifying units are ENERGY STAR® rated.

Q: I sent my rebate application 60 days ago and still haven't received my rebate?

A: Please contact our call center at 800-582-1234 or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . If it has been less then 60 days please wait before contacting us.

Q: How long before I will see a bill credit on my account?

A: Missouri Gas Energy is dedicated to turning these applications around in a timely fashion, however, we have asked to please allow 60 days for processing. It is possible you will see the credit on your bill prior to the 60 days requested.